Return & Exchange Policy

Carpet Junction Rajasthan

Our Commitment to Customer Satisfaction

Carpet Junction Rajasthan

Shop No.-6, Local Shopping Center, Hari Marg, Block B,

Vidyut Abhiyanta Colony, Malviya Nagar, Jaipur

302017 Rajasthan, India

+91 896 380 6665

At Carpet Junction, we strive to ensure that every customer is satisfied with their purchase. However, if you are not completely happy with your order, we are here to help. This return policy applies to all in-store purchases and offline transactions.

Note: This policy applies to our physical store purchases and offline transactions. For any clarifications or to initiate a return, please visit our store or contact us directly.

Policy Overview

Click below to jump to any section of this return policy

1Returns

Eligibility:

Returns are accepted within 7 days of delivery for eligible products.

Conditions for Returns:

To qualify for a return, the item must be:

  • Unused and in original condition
  • In its original packaging (if applicable)
  • Free from any damage, stains, or alterations
  • Accompanied by original purchase receipt

Non-returnable Items:

  • • Custom-sized or made-to-order carpets
  • • Carpets that have been used or altered after delivery
  • • Items purchased on clearance or during special sale events
  • • Carpets damaged due to improper care or handling
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2Exchanges

We allow exchanges for products that arrive damaged or defective. You must notify us within 48 hours of receiving the item.

Exchange Requirements:

  • • Contact us by email or phone with photo proof
  • • Provide clear images of the damage or defect
  • • Include your purchase receipt or order details
  • • Allow our team to inspect the item if necessary

Exchange items will be replaced with the same product when available. If unavailable, we will offer a similar product of equal or greater value, or provide a full refund.

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3Refunds

Once your returned item is received and inspected by our quality team, we will notify you of the approval or rejection status.

Refund Process:

  • • Inspection completed within 2-3 business days
  • • Approval notification sent via email/phone
  • • Refund processed to original payment method
  • • Processing time: 7–10 business days for bank transfers
  • • Cash purchases: Immediate refund upon approval

Please note that original shipping charges (if any) are non-refundable unless the product was damaged or incorrect upon delivery.

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4Return Process

For your convenience, we offer multiple return options:

Store Return

Bring the item directly to our store with your receipt. Fastest processing time.

Pickup Service

For large carpets, we offer pickup service within Jaipur city limits (charges may apply).

Return Shipping Guidelines:

  • • Customer bears return shipping costs (unless product was damaged/incorrect)
  • • Use proper packaging to prevent damage during transit
  • • We recommend trackable shipping services
  • • Include return form and original receipt
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5Quality Inspection

All returned items undergo thorough quality inspection by our experienced team to ensure they meet our return criteria.

Our Inspection Process:

1

Visual inspection for stains, damage, or alterations

2

Verification of original condition and packaging

3

Documentation and photography for records

4

Final approval or rejection notification

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6Care Instructions

Proper care is essential to maintain your carpet's quality and ensure return eligibility. Failure to follow care instructions may void return privileges.

Do's:

  • • Vacuum regularly with appropriate settings
  • • Address spills immediately with blotting
  • • Use carpet-safe cleaning products only
  • • Rotate carpet periodically for even wear
  • • Keep away from direct sunlight for extended periods

Don'ts:

  • • Don't use harsh chemicals or bleach
  • • Don't over-wet the carpet during cleaning
  • • Don't use excessive heat for drying
  • • Don't drag heavy furniture across the carpet
  • • Don't ignore manufacturer care labels
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7Contact Us for Returns

If you need to initiate a return or have any concerns about your purchase, please contact us using any of the methods below:

Email Support

Carpetjunctionrajasthan@gmail.com

Response time: Within 24 hours

Phone Support

+91 896 380 6665

Mon - Sat: 9:00 AM - 9:00 PM

Visit Our Store

Shop No.-6, Local Shopping Center, Hari Marg, Block B,
Vidyut Abhiyanta Colony, Malviya Nagar, Jaipur
Rajasthan 302017, India

When Contacting Us, Please Provide:

  • • Your name and contact information
  • • Purchase date and receipt/invoice number
  • • Product details (type, size, color)
  • • Reason for return/exchange
  • • Photos (if applicable for damage claims)
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Our Quality Guarantee

At Carpet Junction Rajasthan, we stand behind the quality of our handcrafted carpets. With over 30 years of combined experience in the industry, we are committed to providing products that meet the highest standards. If you have any concerns about your purchase, we encourage you to reach out to us for a satisfactory resolution.

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